FAQs

What is this site?

We are an online retailer focused on providing high quality survival and emergency gear for a competitive price. Element Survival was founded on the idea that quality survival equipment should be something you can always count on when it's needed most and should come at a price that will never break the bank!  

Do your products have warranties?

Yes! We take pride in our products, so much so that all products sold on our site come with a free 6 month warranty starting from the day the item was purchased. If an item is defective or damaged and it's not due to abuse or misuse of the item, we are more than happy to offer a refund!

What payment options do you take?

Our payment options are primarily done through Stripe so we accept most regular credit cards, but also accept PayPal and Apple Pay as well.

How long will my item take to arrive?

Due to the current volume of orders, shipping times have been slightly longer. Recently, our customers have generally been receiving their orders within 2-3 weeks.

How do I keep track of the order?

After about 3-5 days following your order, you will receive an email containing a tracking number where you can see what point in the shipping process your item is currently in.

If you have any issues with the tracking information or need assistance accessing it, please feel free to send us a message!

What if I want to return an item?

We stand by our no questions asked 60-day returns policy. If your item arrives and you decide you would like to return it within the first 60 days after purchasing, send us a message either through the customer support chat in the bottom right corner or through the Contact Us page and we'll sort the rest out for you! All returns made on our site within the first 60 days are done for no additional charge.

All we ask is that you send us a picture of the item and let us know why you're unsatisfied with the item. We're always looking for ways to improve our products!

What's your privacy policy?

Any of the required information that you disclose to our site will never be released or sold to any third party services or vendors outside our site. At Element Survival, we exercise extreme caution with any of your information which is protected using industry-standard secure socket layer technology (SSL) and stored within an AES-256 encryption.

Additional Questions?

Please don't hesitate to send us a message or email us at: info@elementsurvival.com

We are happy to assist you in any way!

 

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